When they do come to fix it, check the screws!!! They did not use stainless screws in ours and they rusted, leaked rusty water and stained the tiles. Took months…

Hi Tahlia
If you think the 2 week wait is slow wait until you have issues after handover. 2.5 years and they ignore my emails now.

And it doesn't get any better. We are 2.5 years on and still chasing them to fix issues we raised at the 13week report. Dealing with after sales is horrible.…

Get them in before or at PCI.. don't sign anything until they have been. They rejected some of my issues because 'it was not listed at PCI' - such as…

I have not posted here for a while, but after a quick look it seems like a few are also experiencing issues with quality and after sales service.
I have been…

The plan is, they will be here this Monday to start ripping it out, ready for a new pour on Tuesday. Then once cured they will be back to re-colour.…

So, I have been complaining about the driveway being cracked for 22 months now. from the image below, I am sure you can see why it started cracking.

And they wonder…

I was told the same thing. But they never called!

Seriously?? Why don't they spend more time making their customers happy by fixing the issues than complaining about the bad experience they have given them to the forum admins.
I'm…

I highly recommend Chris from Everlast Landscapes. http://www.everlastlandscapes.com.au/

Thanks!
The inspector, whilst he wrote a multiple page report.. it was mostly thin paint here and there. Touchups etc. One bit the expansion joint in the bricks needed a repair…

I'd be asking the SS for a PCI date and following up with your CLO, and questioning the contract date and whether it will be met.
I think we spent a…

Generally when people are given handover dates from their site supervisor how long before actual handover do they give you the date? Our completion date under the Contract is…

Deleted my last post as I read the previous post wrong

Romishem,
We have been in for 18 months. I confirm our experience is the same. Different issues to yours obv, (ours are currently lights and driveway with a bunch of other…

About 1.5 months prior to the contract date.

After the slab is down they will come and install the termite barrier.
Maintenance, they require a yearly inspection to maintain your warranty.. Up to you if you keep the inspections…

Yes the 'continuous hot water' I think they call it? Takes ages to reach the tap in the kitchen. Bathrooms not as bad.
Our drains were a bit gurgly as…

Totally agree with this. their after sales service sucks! We are 15months in and still waiting for items to be resolved.
The last time I had a whinge in this forum,…

So a little while ago, I put down some new turf. The area was clean and weed free and I imported about 15cubes of soil from the landscape supplies. There…

Gday colester78.
We built the Santorini!
Cheers
Brad

We have been in over a year. They still have not fixed everything and are refusing some.

Our LED downlights were $95.00 each. The small ones under cupboard were 195 though.

So I guess they didn't stain both sides of yours?

We were contacted by the air con guys separately to discuss location of the outlets etc. They emailed me a plan, I made some changes and sent back.

That is when all the paper work/council approvals/bank has given authority to commence, is done, and you are put on 'the list' to start construction within 20 working days.

Time line on my blog has almost everything... ours was 22 days including weekends, 2 rain days and they ran out of bricks which took a couple if days.

It was in the pack we received at hand over.

No money, no keys. And it can be hard to preempt things that occur after handover..